Epson COVERPLUS-Paket (36 month On-Site-Service)

Activating the Service
The Service becomes active and Epson will become obliged to provide services to you only when this Service Option Pack is registered with Epson. Before activating the pack and accepting Epson’s offer to provide services you should read these Terms and Conditions so that you are clear about the services to be provided, the scope of Epson’s liabilities to you, and your responsibilities.

- Epson will not accept registration without a valid Authorisation Number. The Authorisation Number is printed on the sheet “Activating This Pack” included in this pack.

- The product must be in working condition. We will not provide services if the product was faulty at the time of registration.

- You must be able to provide proof that less than 3 years have elapsed since the product was purchased new by its first user (a dated receipt or invoice). We may ask for proof during registration or before we repair your product.

If any of the above conditions are not met or if for any other reason you wish to return this Service Option Pack, you should return it to the supplier from whom it was purchased and request a refund. Please contact Epson if you experience any difficulty.

Duration of the Service
3 years Extended Warranty Service provides cover for a period of 3 years from the date the product covered was purchased new by its first user.

Product Repairs
Product repairs under this service are obtained by contacting Epson. The service is an extension to the standard warranty service provided with the product. The service to be provided will depend upon the product you have purchased. We will advise you which of the following services is to be provided:

Replacement : We will arrange for a replacement product to be delivered to your specified address on the next working day and for the faulty product to be collected. Replacement products will be equivalent to the product being replaced.

Collect, Repair, Return : We will arrange to collect the faulty product from your specified address on the next working day, repair it and return it within 5 working days of the date it was collected. If we cannot economically repair the product, we will replace it with an equivalent product.

Call-out : We will arrange for a technician to visit your specified address on the next working day. They will carry out checks to see if the fault can be rectified. If they cannot economically repair the product, it will be replaced with an equivalent product.

Carry-in : You may take your faulty product to an Epson Express Centre where technicians can diagnose faults and repair or replace faulty products. Please call the selected Express Centre before traveling to check that your product model is supported by them.

On-site : We will arrange for an engineer to visit your specified address on the next working day. A repair should normally be possible within 1 hour of the engineer’s arrival. If a repair is not possible on the first visit, the engineer will discuss how best to resolve the issue on a case by case basis. If Epson cannot economically repair the product, it will be replaced.

Epson COVERPLUS-Paket (36 month On-Site-Service), 3 year(s)