- - 24x7 Access to ProSupport Plus engineers for faster issue resolution
- - Service Account ManagerPriority access to specialized support experts
- - Proactive System Maintenance
- - Enhanced Mission Critical support
- - Limited 3rd party software support
- - NOTE: Many features of ProSupport Plus for Infrastructure require connectivity to Dell via secure connect gateway technology
Upgrade from 3Y Next Business Day to 3Y ProSupport Plus 4H Mission Critical
The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need. Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Mission Critical is a rapid resolution option, giving 4-hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
DELL 3Y Basic Onsite to 3Y ProSpt PL 4H, 3 year(s), 24x7x365
DELL 3Y Basic Onsite to 3Y ProSpt PL 4H. Number of years: 3 year(s), Service time (hours x days): 24x7x365, Response time: 4 h