- Brand : HP
- Product name : 5y Active Care/Wolf Protect and Trace Next Bus Day Response Onsite (models 2021+) NB HW Supp
- Product code : U04U4E
- Category : Warranty & Support Extensions ✚
- Data-sheet quality : created/standardized by Icecat
- Product views : 29280
- Info modified on : 01 Jul 2024 11:34:37
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Long product name HP 5y Active Care/Wolf Protect and Trace Next Bus Day Response Onsite (models 2021+) NB HW Supp
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5y Active Care/Wolf Protect and Trace Next Bus Day Response Onsite (models 2021+) NB HW Supp
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HP 5y Active Care/Wolf Protect and Trace Next Bus Day Response Onsite (models 2021+) NB HW Supp
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Experience optimal uptime and fast resolutions with HP Active Care[1,2] for the way people work either in the office or on the go. Add HP Wolf Protect and Trace to reliably protect data, track your fleet of high-end HP devices, and keep unauthorized users from accessing your files and documents on your network.[3,4,5]
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Short summary description HP 5y Active Care/Wolf Protect and Trace Next Bus Day Response Onsite (models 2021+) NB HW Supp
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HP 5y Active Care/Wolf Protect and Trace Next Bus Day Response Onsite (models 2021+) NB HW Supp, Bundled Support, Remote and Onsite, In warranty, Standard workdays - 9 hours, 5 years, Next business day response
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Long summary description HP 5y Active Care/Wolf Protect and Trace Next Bus Day Response Onsite (models 2021+) NB HW Supp
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HP 5y Active Care/Wolf Protect and Trace Next Bus Day Response Onsite (models 2021+) NB HW Supp. Support type: Bundled Support, Place of service: Remote and Onsite, Warranty coverage: In warranty
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Fast response timesOptimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
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Quick resolutionsHelp reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
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High device uptimeGet fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
| Supplier features | |
|---|---|
| Support type | Bundled Support |
| Place of service | Remote and Onsite |
| Warranty coverage | In warranty |
| Coverage details | Standard workdays - 9 hours |
| Duration | 5 years |
| Supplier features | |
|---|---|
| Response time | Next business day response |
| Service method | Onsite and Predictive Support |
| Additional support option | Wolf Protect and Trace |
| Care Pack type | Electronic |
| Coverage period | 60 month(s) |
| Warranty type | S |
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[1] By default HP will deliver HP Care Pack support services in the country where purchased. For further information on HP Care Pack support coverage for hardware products in a different geographic location, please check the Care Pack Terms and Conditions for your respective country and the datasheets for your specific Care Pack. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
[2] Internet access with connection to Tech Pulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements
[3] HP Wolf Protect and Trace available on select HP 600, 800, 1000, Windows based Elite Dragonfly Laptops, select 800 desktops, and Z1 G8 Workstations and will function when the device is powered on and connected to the Internet.
[4] HP TechPulse a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. HP TechPulse follows stringent GDPR privacy regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.
[5] Hardware-enforced refers to HP Sure Run Gen4 and higher which is available on compatible HP PCs with this service and requires Windows 10 and higher.