^[1] This Service is only offered in North America and EMEA regions. The term of this Service commences for each eligible device on the date when the first new device is delivered by the distributor to the customer. The eligible device may then be replaced only during the same term as the original eligible device. If Poly announces that an eligible device model covered by this Service has an end-of-support date that falls within the term of Service for an eligible device, the Service for that eligible model will continue uninterrupted for the duration of the term. The Service is available prior to the product end of sale (EOS) announcement. Once the product is announced EOS it should be removed from the DaaS program.
^[2] Poly will not accept calls from Partner’s end user customers. The Partner remains solely responsible for handling all support calls from their end user customers and for performing initial troubleshooting tasks for the eligible devices. Tier 1 support is available during normal, local, business hours (Monday through Friday 9am to 5pm excluding recognized holidays).
^[3] poly.com/support/service-policies/advance-parts-replacement. Defective devices being returned for replacement will become the property of Poly, and must be returned to the local Poly service facility (to the location listed on the pre-addressed return package provided by Poly, if applicable) within ten business days of receipt of the replacement part, or the Customer will be invoiced at Poly’s then-current list price for the product, as published in Poly’s price book.